Terms & Conditions:

1. To schedule an appointment/ booking/ reservation, we kindly request that you make a phone call or send a WhatsApp message to (+6011-26688600 / +6016-3870363) at least 36 hours in advance, subject to the availability of photographer. Walk-in customers may not be able to book our instant services if we are currently serving other customers.
2. A down payment of RM50.00 is required for reservation, which can be made via e-wallet such as TnG, Duitnow QR or E-banking.
3. A rescheduling or cancellation made one (1) day before your booking will incur an administration fee of RM30.00.
4. We regret to inform you that no refunds will be given for absences or last-minute cancellations. A RM50.00 down payment will be charged as an administration fee.
5. We kindly be sure that you could arrive 10min earlier for preparation. If you are more than twenty (20) minutes late for the appointment without prior notification, it will be considered as an absence/cancellation.
6. Additional prints request / order are welcome and subjected to pricing different and additional charges (please check with photographers for pricing during shooting).
7. All photo prints / photo frames will be ready for collection at our premises after 30 days.
8. Shipping service is available, and the shipping fee is subject to courier provider’s rate based on size and weight (whichever is higher). Customers are required to make full payment via bank-transfer or e-wallet immediately to proceed with shipping.
9. Only two (2) photo premium editing and touch-up are included for our premium packages.
10. Digital copy will be provided via downloadable cloud sharing link (No CD / DVD / Pendrive will be provided).
11. Full payment or 50% deposit payment are required after shooting session.
12. When customer decide to pay 50% deposit payment of the receipt, customer's orders will only be delivered after full payment is made (regardless hardcopy or softcopy).
13. Graduation robe and hood are available at MYR 45.00 per pax per shooting session.
14. Photoshoot session will take approximately 30 minutes (including preparation, shooting & choosing printing photos). Hence we strictly prohibit non-relevant pose / style that never been discussed during conversation or in quotation.
15. No pets and big size objects are allowed to bring into studio.
16. In order to deliver final production to customer on time, effective and with cost factor, we Do Not offer “Review Photo At Home” or “Decide Which Photo To Print At Home”. Customer must review and decide the photo to print at studio.
17. If customer insist to review / decide photo at home, delivery of final product will Delay up to 3 months and will not be prioritised. Whenever any amendment / editing changes are required, there will be MYR 20 charges for each time of amendment / editing changes.
18. We do offer “Buy Back” unedited digital / softcopy photo at very affordable price (Our intention for this offer is to let customer keeps the similar photos in digital where not picked to print it), however to avoid customer to abuse / take advantage of this benefit, we Do Not provide unlimited shots / poses. Max of 2 to 3 poses / approximate 15 shots per session. Unless customer decide to add-on pay for additional poses or photos.
19. Our packages is offered for a maximum of 5 persons in a group/ family photo. For each additional person, up to a maximum of eight (8) people due to limited space, there will be an extra charge of RM20.00 per person per photo.
20. Loominos reserve the rights to change without any prior notification.
21. Services not explicitly mentioned will not be provided.